Customer Service

Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

SHIPPING TIMES AND COSTS
Made in Rosia Montana products are delivered by DHL Express Shipping Worldwide in 1-3 business days and DPD.

Shipping to non-EU countries

    Made in Rosia Montana is not responsible for any customs fees or local taxes to which your shipment may be subject. It is also possible that, for this reason, your order may be delayed with respect to the times indicated by us.

    Made in Rosia Montana endeavours to ship out orders within 24-48 hours (2 business days) from the moment the order is placed. During sale periods orders will be sent within 72 hours (not including public holidays). For all orders sent via a tracked service, a signature is required upon delivery.
      PAYMENT METHODS

      Made in Rosia Montana accepts the following payment methods: PayPal and Stripe.

      EXCHANGES, RETURNS AND REFUNDS

      Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

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