Shipping policy
SHIPPING & DELIVERY POLICY
1. Order Processing Time
We aim to dispatch all orders within 24–48 hours (1–2 business days) after the order is placed.
High Demand: During sales or media features, dispatch may take up to 72 hours. We appreciate your patience as we prepare your premium Merino products in our Transylvanian workshop.
2. Shipping Costs & Delivery Times
🇷🇴 ROMANIA
- Carriers: FanCourier / DPD Romania
- Delivery Time: 1–2 working days
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Shipping Costs:
- Pre-paid (Card Payment): 24.99 RON
- Cash on Delivery (Ramburs): 33.00 RON
- FREE SHIPPING: On all orders over 349 RON
🇪🇺 EUROPEAN UNION (Including Germany 🇩🇪)
- No Customs Fees: Since we ship from Romania (EU), there are no import duties or additional taxes for customers within the European Union.
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Option A: Standard Shipping (DPD)
- Cost: €9.99
- Delivery Time: 3–5 working days
- FREE SHIPPING: On all orders over €150
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Option B: Express Shipping (DHL Express)
- Cost: €29.99
- Delivery Time: 1–2 working days
🇺🇸 USA
- Carrier: DHL Express Worldwide
- Delivery Time: 2–4 working days
- Shipping Cost: $37.00
- FREE SHIPPING: On all orders over $175
🌍 REST OF THE WORLD
- Carrier: DHL Express Worldwide
- Delivery Time: 2–5 working days
- Shipping Cost: Calculated at checkout based on location.
- Note: Customers outside the EU are responsible for any customs fees, import duties, or local taxes that may apply in their country.
3. Delivery Details
- Tracking: All orders are sent via a tracked service. You will receive your tracking number by email as soon as the parcel leaves our workshop.
- Signature: To ensure the safety of your package, a signature may be required upon delivery.
- Cash on Delivery: This payment method is available only for orders delivered within Romania. All international orders must be paid online.
