FAQs
Need to contact us?
The person you get in touch with is Tica Darie. You can contact him by e-mail at info@madeinrosiamontana.com or if you prefer to speak personally, call +40 770 917 958 from 08:00am to 16:00pm EET (Monday to Friday).
Our office address is: Made in Roșia Montană, Roșia Montană, Nr. 324, Alba.
You can also find us on Facebook and Instagram.
Delivery, turnaround and cost.
Made in Rosia Montana products are delivered by DHL Express Shipping Worldwide in 1-3 business days.
Shipments to non-EU countries
Made in Rosia Montana is not responsible for any customs fees or local taxes to which your shipment may be subject. It is also possible that, for this reason, your order may be delayed with respect to the times indicated by us.
Made in Rosia Montana endeavours to ship out orders within 24-48 hours (2 business days) from the moment the order is placed. During sale periods orders will be sent within 72 hours (not including public holidays). For all orders sent via a tracked service, a signature is required upon delivery.
Shipments to non-EU countries
Made in Rosia Montana is not responsible for any customs fees or local taxes to which your shipment may be subject. It is also possible that, for this reason, your order may be delayed with respect to the times indicated by us.
Made in Rosia Montana endeavours to ship out orders within 24-48 hours (2 business days) from the moment the order is placed. During sale periods orders will be sent within 72 hours (not including public holidays). For all orders sent via a tracked service, a signature is required upon delivery.
How do I Pay?
Made in Roșia Montană gives you the opportunity to pay online by PayPal or credit card through Stripe.
How can I track my order?
When your order is shipped, we will send you an email with your order tracking details. If you do not receive this email, please contact us at info@madeinrosiamontana.com and we will update your order’s progress.
Can I cancel my order?
If it is a recent order, cancelling may be possible, please contact +40 770 917 958 from 08:00am to 16:00pm EET (Monday to Friday), or email us at info@madeinrosiamontana.com and we will do our best to help you.
Can I change the color of an item in my order?
If it is a recent order it might be possible, please call +40 770 917 958 from 08:00am to 16:00pm EET (Monday to Friday) or email us at info@madeinrosiamontana.com.
Can I return an item?
Of course you can.
If you wish to return or exchange your woolens then please send them back to us within 15 days upon receiving the item. Please be aware that Made in Rosia Montana will not pay for shipping back to Romania, please read more here about how to return an item.
Something is missing from my order.
If you find a discrepancy please email info@madeinrosiamontana.com and we'll resolve this issue immediately.
